Clinic Office Assistant

FIRSTHEALTH OF THE CAROLINAS

Position Description

Title: Medical Office Assistant

Department: Primary Care - Pinehurst: FirstHealth Physician Group Clinic Setting

Classification: Non-Exempt

Relationships:

Reports to: Clinic Manager

Positions Supervised: None

Directs and Delegates: None

Responsibilities include welcoming patients to the office, complete check in process by verifying patient identity, address, ensuring that accurate insurance and all other demographics are loaded in the Epic EMR system. Ensures prior authorizations for visits are in place prior to patient being seen. Obtain required signatures and collect co-payments. Balance daily payment entries against daily computer totals for all activities on patient account. Discuss balances with patients at check-in and/or check-out time. Schedule follow up and/or referral appointments at patient check out. Responsible for managing the No Show appointments making sure patients are not lost to follow-up.

Answer phones and manage communications with patients, providers, staff, insurance companies, and other outside entities. Effectively communicate and accurately document via Epic EMR system relaying messages to Physicians and Patient Care team. Manage patient schedules, incoming and outgoing referrals.Demonstrates good verbal and nonverbal communication skills. Scanning, monitoring incoming faxes, and other miscellaneous administrative tasks as assigned by manager. Ability to multi-task and be organized. Maintains patient confidentiality. Ensure patient records are managed according to HIPAA and regulatory re

High School graduate or GED. Medical Office Receptionist/Secretary experienced preferred. Must have computer skills and type at least 30-45 wpm.. Experience with the Epic EMR, office skills, knowledge of medical terminology, and insurance terminology a plus. Excellent communication and computer skills required. Self-starter, highly motivated candidate with friendly, outgoing personality, and excellent customer service skills required. Ability to work in a busy office setting. Extensive knowledge of various health insurance plans preferred. Previous Epic EMR experience preferred.