ER Registration Supervisor

This position reports to the Director of Patient Access and will directly supervise the daily operations of the Emergency Department Registration Staff for the Moore Regional campus that results in achieving the financial goals established by the organization.  In addition, they may assist in supervising staff at other Registration entry points at their facility.  This position requires collaboration with other leaders, clinicians, and physicians within the campus/location(s).

• Ensure registration processes for all payer classifications are operating efficiently and effectively. The registration process includes pre-registration, registration, insurance verification, and time of service collections; all of which result in the accumulation of all demographic and financial information that permits the patient to be safely identified throughout the organization; and allows for the proper filing and collection of both third-party debt and patient debt for services provided by the organization. Will ensure that each patient encounter is compliant with all applicable regulations and contractual obligations according to its payer classification.
• Supervise the identification of patients for referral to financial counseling programs to assist patients in the identification of available funding sources including, Medicaid, Medicare, Disability, and any other program that can alleviate financial obligations of qualifying patients.
• Monitors staff performance to ensure quality outcomes and identification of training opportunities.
• Monitors the work environment and initiates efforts to ensure employee satisfaction.
• Trains and supervises registration staff to ensure compliance with EMTALA, debt collection laws and government regulations for participation in Medicare and Medicaid.
• Performs duties in fast-paced, emotionally charged emergency clinical environment.
• Develops and maintains staffing schedule for 24/7 department coverage.
• Manage registration staff to enhance patient satisfaction through fostering a culture that is patient focused and compassionate about the financial implications of healthcare debt.
• Maintain all assigned budgets and participate in adherence to budget targets.
• Serve as a role model in the areas of work ethic, values, leadership, and customer service and demonstrates a genuine concern for patients and the community.
• Manage all requirements related to appropriate internal controls over accounts receivable and cash receipt functions.
• Responsible for hiring staff. Coaches, counsels, and appraises employee performance, handling disciplinary matters according to FHC policy and philosophy.

Education: High school graduate and two years’ associate degree in business-related field, or four year’s business office experience required in lieu of degree. 

Experience:  Two years clerical experience required, preferably in a healthcare related field.  Supervisory/Management experience preferred.