Host Hostess

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes, including recognitions from Healthgrades, U.S. News & World Report, and Becker's Healthcare. 

Job Overview:

       The Healthcare Host/Hostess is responsible for effectively communicating with patients, staff and guests of the hospital to ensure accuracy and timelines of patient meal trays and floor stock. Major responsibilities include delivering meal carts to patient units, aiding in the meal set-up at the bedside, discarding soiled trays, taking inventory of the nourishment area, stocking the nourishment area and accurately operating technical equipment. The Healthcare Host/Hostess will be responsible for sanitation activities, including dishware, equipment cleaning and janitorial tasks. The general responsibilities of the position include those listed below, but Firsthealth may identify other responsibilities of the position. These responsibilities may differ depending on business needs and staffing. 

General Responsibilities:

• Delivers carts to the correct floor or patient area.
• Serves trays to patients and determines if they need anything else.
• Assists customers with opening containers and cutting food when requested.
• Takes nourishment orders for the floors. Replenish floor stock.
• Delivers nourishments to the units. Stores and rotates all product delivered.
• Records the amount and type of special food items served to patients.
• Assembles coffee and tea. May be required to restock other beverage areas.
• Interacts with customers in the serving and dining areas.
• Assemble and deliver patient trays.
• Attends all allergy and foodborne illness in-service training.
• Complies with all Firsthealth policies and procedures. Complies with HACCP.
• Reports all accidents and injuries on time.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.
• Prepare Dinner Rolls for all meals.
• Polish and assemble silverware for patient trays.

General Qualifications:

• Willingness to be open to learning and growing.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• Ability to work a flexible schedule helpful.
• Must comply with any dress code requirements.

Physical Requirements:

• Significant walking.
• Ability to work in a standing position for long periods (up to 8 hours).
• Ability to reach, bend, stoop, push and/or pull, and frequently lift to 35 pounds and occasionally lift/move 40 pounds. Working Conditions (may add additional conditions specific to defined work location):
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.