Occ Health Program Manager

Major Components of this Role:

1. Development, implementation, and ongoing management of FirstHealth Occupational Medicine Program.

1. Propose, develop, cost out, and implement various new products to meet the needs of the corporate community in the occupational medicine arena.

1. Work in close cooperation with a variety of internal facility departments, client companies, and contracted health care vendors, e.g., Physical Therapy, Laboratory, Emergency Department, Radiology Imaging Services, etc., to propose, develop, and implement specific Occupational Medicine Service activities pertinent to these individual departments and services.

1. Utilize industry knowledge to manage state and federal funding projects.

1. Establish productivity measures and oversee compliance of productivity measures for the achievement of established goals for the Occupational Medicine Program.

1. Develop and maintain a marketing strategy to establish the program with area businesses and participate in area business community relations on an ongoing basis.

1. Stay abreast of emerging models in health care delivery and technology; identify and define new and innovative strategies to achieve business goals and objectives.

1. Development/implementation/evaluation ofappropriate satellites or outreach programs for the Centers.

Regional Manager- Occupational Medicine

Position Specific Competencies

In addition to the following essential competencies, other competencies may be required to meet changing organizational needs:

1. Use appropriate problem-solving approach to plan performance of services.

1. Manage, coordinate, direct, and supervise various onsite clinics in terms of:

• Physical setting – equipment, medication, supplies

• Staffing

• Patient flow

• Financial responsibilities of employees and industry

• Supervising ordering of supplies and provide accountability

• Determine hours needed based on number of covered lives and number of shifts

1. Augment effective process and flow that creates ease of customer access, timely service, and a friendly care environment.

1. Able to discern needs of industrial clients by analyzing financials and health claims, and by listening to perceived needs expressed.

1. Enhances continuity and quality of patient care by monitoring all services for competent delivery, alignment with hospital and regulatory protocols where applicable, compliance, and mode of delivery.

1. Understand needs of industry regarding OSHA compliance and know or quickly identify solutions.

1. Oversee and/or conduct multidisciplinary team conference on a regular basis.

1. Prepare and monitor budgetary requirements for the Centers.  Maintains accountability for sound fiscal management.

1. Develop policies/procedures/protocols.

1. Work closely with MRO regarding all positive drug and alcohol testing.

1. Possess ability to develop rapport with every level within the industrial setting from upper level management to individual employees.

1. Provide supervisory training for individual companies regarding substance abuse, bloodborne pathogens, EpiPen use, etc. This may require occasional evening hours.

1. Directbiometric screenings for industries including individual feedback to employees, aggregate feedback to management and prioritized needs given to clinic staff for evaluation and coaching.

1. Work closely with company benefits consultants to determineutilization of services and financial impact to company and employees.

1. Update protocol for clinics, convenient care sites, and ER as needed for compliance of changing regulations.

1. Provides services with consideration of the physical, psychosocial, cultural/spiritual and age-specific needs of those served

1. Assures that patients are navigated through the healthcare system based on individual and patient population needs. Directs liaison activities to integrate patient in the healthcare continuum including procuring of services.

1. Works with marking to promote and enhance services.

1. Protects patient PHI and medical records in accordance with all HIMS and associated regulatory guidelines.

1. Monitors each individual service climate to ensure the resources meet the necessary company and individual needs.

1. Uses equipment/supplies correctly

1. Follows established procedures for all office and clinical equipment.

1. Uses appropriate safety and infection control measures.

1. Understands and follows departmental safety and infection control measures.

1. Understands and teaches occupational guidelines in place for various industries.

1. Teaches/directs/advises/informs others in an appropriate manner.

1. Acts as an education liaison to clinic staff and physicians regarding functions of the assigned services.

1. Assures staff orientation and development in provider settings.

1. Reports/records information correctly.

1. Documents required work processes and procedures.

1. Records data correctly and in standardized format on computer and in writing.

1. Analyzes, interprets, and communicates data to all levels.

1. Interprets and implements contractual requirements.

1. Monitors the work environment and initiates efforts to ensure general customer and patient satisfaction.

1. Monitors the quality of work performed and intervenes when appropriate, to correct or enhance services.

1. Assures the development/implementation of proper procedures to meet all regulatory body standards with a review, every three (3) years or on an as needed basis, of all policies/standards of care guidelines.

1. Assures the evaluation of quality, risk management, and customer relations programs in conjunctions with the applicable service line.

1. Makes timely decisions considering the impact on patient care, financial resources, employee relations, public image, and departmental concerns.

1. Supports the organization in all communications with patients, physicians, visitors, peers, and others.

1. Complies with all system and departmental policies and procedures.

1. Participates in community and professional activities.

1. Participates in corporate strategic planning as indicated.

1. Promptly investigates and addresses risk management patient concerns and/or NC Medical inquiries involving all appropriate and “key staff” or department.

Qualifications:

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education/Formal Training/Licensure/Certification/Experience:

Minimum of five (5) years healthcare experience required.

DOT UDS Certification; DOT BAT Certification; NIOSH Certification and CAOHC Certification – Achievable within 90 days of hire. 

Additional Skills:

Must have leadership and project development/implementation skills as well as exceptional communication (both verbal and written), critical thinking, and organizational skills.Must be able to manage multiple tasks and work independently. Must have understanding of financial and business aspects of healthcare and be able to apply quantitative analytics to employer health groups.

Must be able to comprehend complex detailed information. Ability to be flexible/open to change and function effectively under pressure.Must maintain clinical and professional competency levels appropriate to the services provided and to the needs of various age groups served.

Prior experience in an industrial setting and/or knowledge of North Carolina Workers Compensation laws preferred.