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Operations Director - Pinehurst

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Location: Pinehurst, North Carolina Facility: 40 - Regional Services Department: FITNESS - PINEHURST Schedule: Full Time: 40 hrs/wk Shift: Varied Shifts Hours: Varies Job ID: 2024-17067

Overview

At FirstHealth Fitness Center we believe in empowering individuals to lead healthier lives. Our facility provides a comprehensive fitness and wellness experience, and we are seeking a dynamic and experienced Operations Director to lead our team and ensure top-notch service and operations.

Responsibilities

  • Oversee daily operations of FirstHealth Fitness, Pinehurst.

  • Supervise and lead managers of fitness, customer service, kids center, group exercise, housekeeping, and aquatics.

  • Directly manage customer service associates, exercise supervisor, aquatics manager, and special services manager.

  • Develop and manage social media strategies and membership promotions.

  • Respond to customer complaints, comments, and suggestions, ensuring high levels of customer satisfaction.

Qualifications

  • College degree required (significant experience in lieu of education accepted).
  • Experience in supervising employees in the fitness field, retail business, or the resort & hotel industry.
  • Proven social media management experience.
  • Strong background in customer service.
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  • Professional, Pinehurst, North Carolina, United StatesRemove

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