Operations Director - Pinehurst
Location: Pinehurst, North Carolina
Facility: 40 - Regional Services
Department: FITNESS - PINEHURST
Schedule: Full Time: 40 hrs/wk
Shift: Varied Shifts
Hours: Varies
Job ID: 2024-17067
Overview
At FirstHealth Fitness Center we believe in empowering individuals to lead healthier lives. Our facility provides a comprehensive fitness and wellness experience, and we are seeking a dynamic and experienced Operations Director to lead our team and ensure top-notch service and operations.
Responsibilities
Oversee daily operations of FirstHealth Fitness, Pinehurst.
Supervise and lead managers of fitness, customer service, kids center, group exercise, housekeeping, and aquatics.
Directly manage customer service associates, exercise supervisor, aquatics manager, and special services manager.
Develop and manage social media strategies and membership promotions.
Respond to customer complaints, comments, and suggestions, ensuring high levels of customer satisfaction.
Qualifications
- College degree required (significant experience in lieu of education accepted).
- Experience in supervising employees in the fitness field, retail business, or the resort & hotel industry.
- Proven social media management experience.
- Strong background in customer service.
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