Switchboard Operator

Ready to take your career to the next level? Join FirstHealth of the Carolinas, a nationally recognized healthcare system in central North Carolina. With headquarters in Pinehurst, N.C., we have been honored as a top 150 place to work in healthcare by Becker's Healthcare for two consecutive years. We offer a competitive benefits package, including free membership to our fitness centers.

FirstHealth is seeking a dedicated and professional Switchboard Operator to answer and direct calls in a polite, efficient manner. This role is crucial for maintaining effective communication within our hospital and providing exceptional support to our physicians, staff, and patients.

• Call Management:

  • Answer and direct telephone calls through the switchboard.

  • Handle emergency codes and alarms promptly and accurately.

  • Provide services to FirstHealth physicians and staff using the beeper system, secure chat, and overhead paging.

• Communication:

  • Ensure clear, concise, and professional communication.

  • Coordinate with other departments to provide necessary information for seamless operations.

• Customer Service:

  • Deliver outstanding customer service by managing calls with politeness and professionalism.

  • Assist callers by directing them to the appropriate department or personnel.

• Administrative Support:

  • Maintain accurate records of calls and messages.

  • Assist with additional administrative tasks as required.

• Education and Experience:

  • High school diploma or GED required.

  • Preferably one to two years of experience as a switchboard operator, receptionist, or clerk with public interaction.

• Skills:

  • Strong computer skills.

  • Knowledge of health/medical insurance and medical terminology.

  • Proficiency in Microsoft Office Excel or equivalent software (e.g., Libre).

  • Familiarity with email and calendar software.

  • Attention to detail and ability to prioritize tasks effectively.

• Work Environment:

  • Office environment with mobility and dexterity required for working with hands and arms.

• Diversity and Inclusion:

  • FirstHealth values diversity, equity, and inclusion, striving to create a culture of excellence where all team members feel valued, connected, and safe. Differences are both respected and supported.

Join us at FirstHealth of the Carolinas and become part of a team dedicated to providing exceptional patient care and making a positive impact in our community.