Clinical Office Assistant/Front Desk MOA

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes, including recognitions from Healthgrades, U.S. News & World Report, and Becker's Healthcare. 

a. Uses electronic medical records in a clinic setting demonstrating progressive efficiently with this method of technology.

b. Answers phones, routes calls and or takes accurate message. Adapts to a phone menu if one is in use. Demonstrates a sense of urgency relating to patient’s level of distress.

c. Triages basic patient care needs generating a telephone encounter depending upon the situation.

d. Manages the scheduling of patient appointments. Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc. (MSPQ).

e. Contributes to plan of care for individuals and groups of patients utilizing all principles to reduce medication errors when handling or calling in medications or refills.

f. Prepares and maintains exam rooms and medical equipment for patient visits regarding all safety checks and HIPAA guidelines and adapt same HIPAA principles to chart documentation and exposure as well as discussing PHI in front of anyone other than patient.

g. Triages patients and enters accurate and concise data into the EMR while paying attention to spelling and clarity

h. Navigates the EMR systems in an efficient manner.

i. Facilitates quality care management though best practice utilization of the clinic EMR.

j. Promotes continuity of care seen by appropriate action notes and prompt follow up.

k. Answers phones, routes calls and/or takes accurate messages. Demonstrates a sense of urgency relating to a patient’s level of distress.

l. Triages basic patient care needs, generating a telephone encounter depending upon the situation. Assure a duplicate message has not already been started.

m. Identifies barriers related to Social Determinants of Health (SDOH) and notifies provider.

n. Identifies barriers to communications.

o. Verifies insurance eligibility, scans insurance card, and photo ID.

p. Checks patients in and or out for visit in appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes.

q. Posts charges and payments accurately and accordingly to policy.

r. Accurately and accordingly to policy, posts payments.

s. Reconciles all financial data correctly and in compliance with clinic policy, both at the end of day and end of month.

t. Forward requests for Medical Records to Health Information Management Systems.

u. Works with patient and clinic manager to effectively manage patient accounts and performs certain financial assistance tasks as delegated and monitored by the clinic manager.

v. Recognizes how fraud and abuse interplay into daily roles.

w. Provides clinical coverage and performs duties within scope of COA (Clinical Duties)

x. Assists as needed with any medications pre-authorization and or appeals in a timely and appropriate manner.

y. Any other duty as assigned but within the scope of practice for a MOA by the clinic manager and or provider

Qualifications

• Associates Degreepreferred, but not required.
• Three years in a physician’s office with previous scheduling and collections experience is highly preferred.
• Experience with the Epic EMR, office skills, knowledge of medical terminology, and insurance terminology a plus.
• Excellent communication and computer skills required. 

FirstHealth values diversity, equity, and inclusion, and works to create a culture of excellence in which all team members feel valued, connected, treated fairly and safe, and where differences are both respected and supported.