Pre Registration Coordinator

Ready to take your career to the next level?

FirstHealth of the Carolinas is a nationally recognized health care system in central North Carolina with headquarters in Pinehurst, N.C. FirstHealth of the Carolinas has been nationally recognized as a top 150 place to work in health care by Becker's Healthcare for two consecutive years.

We are seeking a dedicated Pre-Registration Coordinator to join our team.

This role is crucial in managing patient pre-registration processes, requiring exceptional attention to detail and proficiency in computer-based tasks. Ideal candidates are those who thrive in fast-paced environments and are eager to contribute to our mission of providing exceptional patient care. After completing 90 days of onsite training in Pinehurst, NC, there is an opportunity to work remotely.

• Responsible for pre-registration of patients by phone, including updating demographic and insurance information and creating accurate and thorough registration records.

• Collection of copays and financial counseling services as needed.

• Adhere to confidentiality requirements when handling patient information.

• After completing 90 days of onsite training in Pinehurst, NC, there is an opportunity to work remotely.

• Utilize multiple computer systems and software applications to manage patient registrations and related tasks.

• Perform detailed data entry and verification tasks, requiring significant computer work and attention to detail.

• Handle sensitive patient information with confidentiality and professionalism.

• In a fast-paced, ever-changing, time-sensitive environment, multitasking is a must in the Pre-Registration world.

• Engage in extensive computer work, including data entry, updates, and verification, which requires a high level of concentration and accuracy.

High school diploma/GED required 

In a fast paced ever changing time sensitive environment; multitasking is a must in Pre Reg world. 

In addition, the following are essential:

• Ability to work independently
• Have self-discipline
• Be a team-player
• Being productive
• Confident
• Self-motivated to meet daily goals.

Prefer candidates with:

• Proficiency in using electronic health record (EHR) systems and other healthcare software.
• Experience in customer service (preferably in healthcare) with following skills:
• Knowledge of medical terminology
• Strong communication and interpersonal skills, with a focus on providing exceptional patient service. 
• Strong computer skills, including data entry and familiarity with various software applications.  
• Ability to handle high-stress situations and manage multiple tasks simultaneously.

FirstHealth values diversity, equity, and inclusion, and works to create a culture of excellence in which all team members feel valued, connected, treated fairly and safe, and where differences are both respected and supported.