IS Applications Manager

The Applications Manager is responsible for all aspects of software applications used throughout the FirstHealth enterprise. Responsibilities include support and management of systems and the identification of changes required in current workflow, system selection, design, build, and educational materials. In addition, the applications manager is responsible for supervising the analyst staff and contract staff. The applications manager is also responsible for project oversight and ensuring that all implementation tasks are completed within the timelines outlined by the project manager and director.

• Maintains the operations and quality of the software applications and systems.

• Assists department heads with the planning, selection, and implementation of information systems.
• Works with system vendors to develop detailed specifications and modifications, and tests software.
• Develops, tests, and coordinates the efforts to build tables, files and directories required by systems to include interfaces.

• Builds and designs information systems based on product specifications and end users’ needs and directs implementation.

• Differentiates between issues related to software/hardware/network and determines which can be resolved and which must be escalated for resolution.

• Works closely with department directors, administrators, and project managers to coordinate activities.
• Manages and directs the applications team and provides guidance to the team.
• Provides regular status updates, including reporting of escalated issues and solutions to the Director of Applications and Operations.
• Serves as escalation point for all project and operation issues; maintains FirstHealth standards for exceptional customer service and communication to all staff while providing resolutions; inform customers of work progress, ensure timeliness and accuracy.
• Develops staff in accordance with position accountabilities and FirstHealth standards; schedules and assigns work; provides timely and high-quality performance feedback.

Minimum of 5 years experience in a hospital/health system clinical environment.  Minimum two years experience working in Information Systems role.  Project management and previous supervisory experience preferred.  Previous experience with Ambulatory information systems is required.