Patient Services Ambassador

  The Patient Ambassador is responsible for providing nutritional care to patients by spending quality patient time assisting in menu selection when necessary, providing patient meal delivery and patient set-up with direct patient contact, receiving and processing phone orders as required, and identifying patients who have not ordered meals with the assistance of the tray tracking system. The Patient Ambassador makes meal rounds and collects survey information. They will update the food preference and nourishment information and relay pertinent information to the Clinical Dietitian or Supervisor. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and staffing. 

• Introduces Room Service and explains diet order to new admissions.
• Classifies patient as Room Service, Room Service with Assist or Chef Select.
• Assists patients classified as Room Service with Assist.
• Assists Registered Dietitians with 24-hour screening of new admissions.
• Acts as liaison between Nursing and Dietary.
• Prints Ambassador Report with patient name, room, diet and admission date.
• Reviews report for patients advanced from NPO/Clear/Full diets.
• Visits all newly admitted patients on advanced diets.
• Introduces self as the unit’s Patient Ambassador and provides contact number/beeper.
• Identifies current diet order and explains room service to new patient.
• Explains times patient may call to obtain meal.
• Explains, if needed, the availability of large print and Spanish menu.
• Collaborates with nursing whether patient is Room Service, Room Service with Assist or Chef Select.
• Documents, resolves, or refers any complaints/concerns the patient and/or family members may have. • Conducts daily meal rounds.
• Records patient, diet, room number and comments daily.
• Notes when patient will be revisited if needed and why.
• Daily check with unit rep on current room service status.
• Conducts 2 test trays per week and meal rounds.
• Works with managers/supervisors in Process Improvement projects.
• Works with patient promotions as necessary.
• Fills in as needed in diet office and kitchen.
• Attends all allergy and foodborne illness in-service training.
• Complies with all Sodexo HACCP policies and procedures.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments.
• Reports all accidents and injuries in a timely manner.
• Attends training programs (classroom and virtual) as designated.

• High School diploma, GED, or equivalent experience preferred.
• No prior experience required. Training provided.

Skills/Aptitude:

• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Ability to use a computer and Healthtouch.
• Ability to provide clear directions and respond to employees.
• Basic food-handling skills.
• Ability to work a flexible schedule helpful.
• Must be able to work nights, weekends and some holidays.

Physical Requirements:

• Significant walking.
• Ability to work in a standing position for long periods (up to 8 hours).
• Ability to reach, bend, stoop, push and/or pull, and frequently lift to 35 pounds and occasionally lift/move 40 pounds. Working Conditions (may add additional conditions specific to defined work location):
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.